Hey Dua Team!!!
I'm curious if anyone else is experiencing delays with shipping. I've placed 3 orders since 4/24. The first order hasn't moved, but the second was delivered on 5/4. Somehow confused at the pattern.
@J Allen Hey! We completely understand the confusion and apologize for the inconsistent shipping experience. Orders can sometimes ship separately or at different speeds depending on inventory availability, warehouse processing, and carrier updates.
We appreciate your patience, and continued support of Dua!
@Hifza Polani Thanks for the quick response! I will say I'm always impressed by the products and customer service, so no fault at all. Keep up the fantastic work.
Same here. It's the first time I've ordered from Dua. I ordered on the 3rd and my package only now has a "label created" update. Super disappointed it's taking this long.
@J Allen Hello, thank you so much for your kind message, we truly appreciate your support and your thoughtful words.
It’s always a pleasure to hear that you’re enjoying both our products and our customer service. Feedback like this means a lot to the team and really motivates us to keep maintaining and improving our standards.
We’re grateful to have you as part of the DUA community, and we look forward to continuing to serve you in the future.😊
@hamzah badoolah Hello, this is Hifza from Team Dua. We welcome you to our Forum!
We’re very sorry to hear about your frustration with the delay especially on your first order with us.
A “label created” status typically means your order has been processed and is awaiting the next scan from the carrier, which can sometimes take a little time depending on carrier pickup schedules and processing volume.
For the quickest and most accurate update on your shipment, please reach out to support@theduabrand.com and our support team will be happy to assist you further and look into your order in detail.
We appreciate your patience and understanding, and we’re here to help make sure this gets resolved for you as quickly as possible!😊
