@E P Hi, I'm from Germany too. I think Germany is just terribly bureaucratic. Even here as a local it's often a pain in the ass. We can't blame DUA for this. Of course we can expect them to find a long term solution, like having an authorized seller who gets decent amount of stock (not UK, but something ACTUALLY EU). But to develop this it takes time.
well one solution would be to ask verified users on Parfumo or fragrantica who live in the EU. maybe Austria the best bcuz they also speak German. So you can send it to them and they will resend it to Germany.
Also there are forward shipping services. You can send the items from Dua to another place in the USA. And from there they will resend it to you
Or similar like above but just in the EU. You order the items to that EU forwarding company abs they will ship it to you after they received it
Or when I order something small from China, I write my real address in Germany but another country outside EU but still in Europe. This way I avoid paying taxes and still receive my items.
@Mahsam
Please find a solution for this. I wanted to buy several fragrances from your brand...
WHY THE FUCK YOU STILL DIDN'T CHANGE ANYTHING?????!!!!!!!! 😠🤬😡
Just because we haven't heard anything doesn't mean nothing happened. I have heard rumors that a sales partner in Germany is already in negotiations with DUA. This is a much more comfortable way to buy from DUA than going through the long delivery times and customs again. If that really happens, it shows how important it is to sell in Germany for DUA.
If I remember correctly, such information was posted here some time ago and now it could be confirmed.
In any case, I'm really looking forward to it.
@Andreas Nottorf well I received this email before everybody else. this was last spring or summer and then back they said it will be done by the end of the year. you know 2023. until now nothing happened
@Amina Soktum Well, afterall there's is shop for germany for a long time but I don't know how reliable it is wesellduagermany.de registered in NY though.
I can wait whatsoever, still have some Fierce sealed so not in a hurry, but looking forward to a solution.
The German DUA shop is supposed to start in about a week. initially with a smaller selection of around 40 scents. I hope that the 33% offers are available.
@Andreas Nottorf Where did you get this information from? I looked online for further information bud did not find any.
Do you know that, I know someone who knows someone... that's why I talked about rumors. but hopefully we will find out soon. It's not like DUA itself is doing the sales either, so I'm curious about the pricing.
This is the address and it will start soon. The scents probably haven't arrived yet.
@Morris Arnold: Das versteht wohl keiner mehr der aus Deutschland kommt. Es kommen auch keinerlei Argumente seitens Dua. Es wird einfach alles weiterlaufen lassen so wie es ist. Und anscheinend ist das ok.
@Andreas Nottorf fake news. Like I said from the beginning
@Dominik Reitmaier not necessary. There are many perfume brands who still deliver to Germany without any problems. Dua should just accept PayPal only for friends and family. And change their terms of service that is customers don't accept their packet, they will not get the money back. Only can get resend this packet again but for additional charges. This will fix 99% of all scammers
@Hifza Polani Hopefully very soon Dua Brand will finally again start deliver to Germany. There are many companies who are more than happy to close the gap for Dua for Germany customers. you lose so much money everyday guys. Guys it's over 1 year now. All other perfumes companies worldwide can handle this. Why you not?
@Hifza Polani well so how other perfume companies, or another companies handle this problem?
I mean you're definitely not the only one who made this experience
I have already suggested in the first days when this problem appeared how you can solve this problem:
for example just by changing the terms of service where you say that the customer will not get their perfumes or money back when they just don't accept the packets and will return them. if they want the Parfums, they need again to pay for the shipment, and additional Customs payments when the perfumes arrive on their country. otherwise they will just lose their money.
I don't even think it's hard. it's just a great filter for broke and rude customers.
LOL and believe me, never ever anybody from Germany will try their luck to sue you. it's not even possible. and for this small amount nobody gonna pay the local US lawyers
also only accept PayPal for family and friends. this way the payment is not protected and customers cannot just get it back from PayPal. or don't accept Paypal at all
and I also recommend to link to the German Customs website, and auditionally Menschenmention and remind in a small text before payment to calculate the extra costs for customs. so clients will know how much they need to pay more. but in my experience for example a 300 Euros order you spend on Dua it's maybe 50-70 you need to pay extra
