Contact Support@TheDuaBrand.com with any support questions, thank you!
Dua Fragrances is an independent niche fragrance house located in the United States. We provide handcrafted parfum extract fragrances using natural oils that last on your skin several times longer than many of the favorites in the fragrance world!
The Dua Brand is led by CEO & Owner, Mahsam Raza, who was trained in Dubai and has now brought his talents back home to the United States to share his passion and unsurpassed quality parfum extracts with all fragrance enthusiasts. All fragrances, before release go thru rigorous QC & stability tests under the supervision of Mahsam Raza. In addition to this, our raw ingredients are procured thru the absolute best manufacturers such as: IFF, Firmenich, Givuadan, & Robertet; to name a few. The natural ingredienfts that Dua Fragrances extracts are comprised of, are harvested and procured from around the world, then processed and concocted in Europe under careful supervision of IFRA certified chemists before their transport to the United States where they are skillfully mixed and handcrafted by Mahsam Raza.
Marketing Director & Co-owner, Michael Miksa, oversees the strategies that bring Dua Fragrances to life. From print media to digital media, from website customization to marketing strategies, Michael Miksa has taken on the task of constantly growing the image and visibility of Dua Fragrances with brand and product positioning as well as highlighting Dua's unique selling proposition to its target market, you, the fragrance lover and enthusiast. The DUA Brand would not be where it is today if it weren’t for the Marketing vision of Michael Miksa!
Dua Fragrances parfum extracts truly are for both the fragrance connoisseur who values quality above all things, and the everyday person that wants to be sure they are the best smelling individual in the room.
Hours of operation are Monday through Friday, from 9AM until 5PM Pacific. Please allow 4 business days for order processing.
Order Modification Policy: Once your order is placed, it cannot be modified even if your order has not shipped yet, as Dua Fragrances are made-to-order products, there is a process of over a dozen steps of fulfillment before each package is shipped. Please review your cart and/or contact us through our Facebook Page with any questions before finalizing your order to avoid any issues, indecision, or confusion. Thank you.
Return Policy: Dua Fragrances, like most all fragrance companies and distributors, does not accept refunds or exchanges. This is due to the fact that once a fragrance is shipped to a customer, we can not guarantee that it has not been used or tampered with, therefore, it can not be resold by Dua Fragrances. If a fragrance you purchased just happens to not be your style or to your liking, we suggest reselling it on platforms such as Facebook fragrance groups where there is a market for such resales.
International Shipping Liability Disclaimer: Dua Fragrances gladly provides worldwide shipping, however, all international shipments are at the liability of the buyer. We take all appropriate steps to ensure your package reaches you safely, and we've had great success doing so, but there are variables such as international customs, VAT, and any other taxes or expenses, that are out of the control of Dua Fragrances and the responsibility of the buyer. Thank you so much for your interest in Dua Fragrances!
PLEASE NOTE THAT PRODUCTS OF OTHER COMPANIES MENTIONED THROUGHOUT OUR SITE ALONG WITH THEIR LABELING ARE A MERE GUIDE OF COMPARISON TO DUA FRAGRANCES PRODUCTS AND IN NO CIRCUMSTANCE SHOULD THE PRODUCTS OF DUA FRAGRANCES BE MISTAKEN FOR ANY OTHER BRAND'S PRODUCTS. NAMES, TRADEMARKS, AND COPYRIGHTS ARE PROPERTY OF THEIR RESPECTIVE OWNERS, MANUFACTURERS, AND/OR DESIGNERS. DUA FRAGRANCES PRODUCTS ARE NOT TO BE CONFUSED WITH THE PRODUCTS OF OTHER COMPANIES THEY MAY BE COMPARED TO AND DUA FRAGRANCES HAS NO AFFILIATION WITH THE COMPANIES, MANUFACTURERS, OR DESIGNERS MENTIONED.
DUA FRAGRANCES COMPETES WITH DESIGNER BRANDS, IT DOES NOT USE OTHER BRAND'S FRAGRANCES, AND IS NOT ASSOCIATED IN ANY WAY WITH THE DESIGNER BRANDS OR THEIR MANUFACTURERS. ALL TRADEMARKS ARE PROPERTY OF THEIR RESPECTIVE OWNERS. WE ARE IN COMPLIANCE WITH THE FEDERAL TRADE COMMISSION'S STATEMENT OF POLICY REGARDING COMPARATIVE ADVERTISING.
FTC Policy Statement in Regard to Comparative Advertising, 16 C.F.R. §14.15(b) (2003).