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Our support operation hours: Monday through Friday, from 9:00 AM until 5:00 PM Pacific.

 
If your email is received during our offline hours (weekends in particular) an agent will be assigned to your ticket the next business day. Please allow a response to follow within 24hrs of an agent being assigned.
 
The Dua Brand values your communication and we would like to assure you that our support staff will handle your request diligently and effectively.