• FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

PRODUCT

Where can I find the prices of your products?

You can check out our prices on our website: www.TheDuaBrand.com

Where can I send my fragrance requests?

You can email us your fragrance requests for Original Blends, Inspirations and Hybrids to: Creators@theduabrand.com

Do you offer any discounts?

We have sales almost every weekend. Please stay tuned to our social media, website and group for all the latest updates on sales.

Facebook Group:https://www.facebook.com/groups/1644700509189605
Instagram Page:https://instagram.com/theduabrand
Facebook Page:https://www.facebook.com/theduabrand

Are these fragrances safe to use?

All our raw materials are procured through certified vendors and processed under the supervision of IFRA certified chemists before being imported into the US. Therefore, it's our promise that you will get the best products delivered when you make a purchase from The Dua Brand!

What are the ingredients used in the fragrance oil?

The main ingredients used in our fragrances are: Alcohol Denat, Aqua (Water), Parfum (Fragrances), Citral, Citronellol, Coumarin, Eugenol, Farnesol, Geraniol, Limonene, Hydroxycitronellal, Isoeugenol, Linalool, 4-Hydroxyisohexyl-3-Cyclohexene Carboxaldehyde, Alpha-Isomethyl, Ionone.

RESTOCK

Do you restock sold-out fragrances?

Yes, we do restock sold-out fragrances.

When and where is the restock list shared?

Our restock list is shared almost every weekend. You can check it out on our Facebook group: https://www.facebook.com/groups/1644700509189605

ORDER

How do I place my order?

To place your orders, please visit our website: www.TheDuaBrand.com

How do I resolve my order related queries?

For all order-related queries, please email us at: support@theduabrand.com

How long will it take to process my order?

Please expect 3-5 business days' processing time due to the high volume of orders.

How long will it take to receive my order?

We share order tracking details via email, as the turnaround time depends on your shipping destination.

Can I modify my order once it's placed?

If you need to make a special request about your order, such as using a particular shipping carrier, cancelling your order, or making a change to the products in your order, to make sure your request is processed, please email support@theduabrand.com within 8 hours of placing your order to ensure we can pass your request on to our fulfillment center. After 8 hours, we cannot guarantee any special request can be honored. We no longer accept requests to combine international orders.

PAYMENT & DELIVERY

What are the shipping charges?

Shipping charges vary according to each country. You can add your shipping country at checkout, on our website, to calculate the charges.

Why do you not provide shipping to some countries?

We are not able to ship to a few countries yet, due to custom issues. However, for all the latest shipping updates, please join our
Facebook group:https://www.facebook.com/groups/1644700509189605

RETURN & EXCHANGE

What is your return & exchange policy?

We do not accept any returns or refunds as per the company policies. However, we do accept returns or exchanges for products damaged in transit or if the incorrect order is shipped.

Where can I resell/swap my product if I don’t like it?

We have a Facebook group where we encourage reselling or swapping of our fragrances. Here’s the link to our group: https://www.facebook.com/groups/resellswapduafragrances

CONTACT

How can I contact you?

You can contact us through:support@theduabrand.com
The DUA Brand Office: 909-771-1580

What is your support operating hours?

Our support operating hours are from Monday to Friday, 9:00 AM to 5:00 PM, Pacific time.